Privacy Policy

This policy is provided as a working baseline reflecting how the website actually operates. It should be reviewed by a qualified adviser against UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, and against GDPR where EU residents are served, before the site goes live.

Who we are

Dynamic Translation & Office Services operates this website and provides translation, legal translation, interpretation, attestation and office services from offices in Dubai and Abu Dhabi in the United Arab Emirates.

What information we collect

When you request a quotation or contact us we collect the details you provide: your name, company, email address, phone and WhatsApp number, the service you need, the language pair, details about the document, your deadline, your preferred office and contact method, and any message you write.

We also record how you reached the site — the page you landed on, the referring website, and campaign parameters where present — so we understand which of our own channels are useful.

Where you upload documents, we hold those documents in order to prepare your quotation and carry out the work.

How we handle your documents

Documents you send through this website are stored outside the public media library, in a directory that is not reachable by a public web address, under randomised filenames. They are accessible only to authorised staff handling your request, through an authenticated link, and every access is recorded internally.

Accepted file types are restricted, file contents are validated, and files that do not match their stated type are rejected.

Why we hold this information

We use it to prepare your quotation, carry out the service you asked for, contact you about your request, and keep the internal records a service business needs. We do not sell it, and we do not use it for advertising profiling.

Who else sees it

Where your request requires it — attestation, embassy or ministry processing — the relevant documents are submitted to the authority concerned as part of the service you asked us to perform. We do not otherwise share your information with third parties except where we are legally required to.

Our website uses email delivery and hosting providers who necessarily process data on our behalf in order to run the service.

How long we keep it

Enquiry records are retained for as long as we need them for the business relationship and for any record-keeping obligation that applies. Uploaded documents are removed when they are no longer required for the request. You may ask us to delete a document sooner.

Your rights

You may ask us what information we hold about you, ask for it to be corrected, or ask for it to be deleted. Contact us using the details on this website and we will respond.

Changes

If this policy changes, the updated version will be published on this page.